Shipping Policy

BREAIE Shipping Policy

Shipping Policy

Last Updated 5/31/26

Please review: Privacy Policy Terms of Service

We handle the logistics so you can focus on the results. Below you’ll find everything you need to know about how we get our products safely to your door.

At BREAIE®, we take great care in packaging and shipping every order. Please review the following policy regarding shipping, delivery issues, and damaged items.

Thank you for shopping with us! Please note that we currently only ship to addresses within the United States (including Alaska, and Hawaii. We do not offer international shipping at this time.

All orders are shipped from our US fulfillment center.

Shipping Region:          Order Subtotal:                     Shipping Cost :         Estimated Delivery:

Continental US  HI AK         $75.00+ (After discounts)       FREE                         3-5 Days

 Continental US Hi AK          Under $75.00                     Calculated at checkout       3-5 Days

Weather Exposure Disclaimer International Orders Fraud Prevention & Chargebacks Force Majeure Contact Information

1. Processing & Handling Times

Before an order ships, it has to be carefully prepared and checked.

  • Standard Processing: All orders are processed within 1–3 business days.
  • Cut-off Times: Orders placed before 2:00 PM CST Monday through Friday will begin processing the same day. Orders placed after 2:00 PM CST, or over the weekend, will begin processing the following business day.
  • Orders are not processed or shipped on weekends or holidays.
  • During sales, launches, or high-volume periods, processing times may be extended.
  • Note: Processing times may extend slightly during major holiday seasons.
  • Once your order ships, you will receive a tracking number via email.

2. Holiday Shipping Disclaimer

During holidays, promotions, product launches, and peak shopping periods, processing and delivery times may be longer than normal.

3. Domestic Shipping Rates & Delivery Estimates

We offer fast, reliable standard shipping across the United States. ” USPS shipping estimates vary based on package weight, dimensions, and destination zip code.”

USPS flat rate shipping priority mail is flat rate shipping across USA.

How Free Shipping is Applied: To qualify for free standard shipping, your order subtotal must meet or exceed $75.00 USD after all discounts and promotional codes have been applied, and before any applicable sales taxes are added.

4. International Shipping

We may eventually ship internationally:

International customers are responsible for any customs duties, taxes, import fees, or brokerage fees imposed by their country.

5. Order Tracking

The moment your package leaves our hands, you’ll receive a shipping confirmation email complete with a tracking link. Please allow up to 24 hours for the carrier (USPS/UPS/FedEx) to update the initial tracking status.

Customers are responsible for monitoring tracking information and making arrangements to receive deliveries.

6. Delivery Time Frames

Delivery times vary by carrier and destination and are estimates only.

BREAIE® is not responsible for carrier delays caused by:

  • Weather
  • Natural disasters
  • Customs processing
  • Carrier disruptions
  • Incorrect shipping addresses provided by the customer

7. Shipping Insurance

Unless otherwise noted, we ship USPS Priority Flat Rate Shipping which comes with 100.00 of insurance coverage.

Shipping protection may be offered at checkout. Customers who decline shipping protection assume the risk of loss, theft, or damage occurring after shipment.

8. Multiple Shipments

Products may ship separately, orders containing multiple items may arrive in separate shipments and on different delivery dates.

9. Carrier Delays

Delivery dates are estimates only and are not guaranteed. BREAIE® is not liable for delays caused by shipping carriers.

10. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

BREAIE® is not responsible for:

  • Incorrect addresses
  • Incomplete addresses
  • Failed delivery attempts

Orders returned due to incorrect addresses may be reshipped at the customer’s expense.

  • Shipping Address: Please verify your shipping address at checkout. We are unable to alter the destination address once the package has been processed by our fulfillment team.

11. Address Changes

Address changes cannot be guaranteed once an order has been submitted. Customers must contact us immediately if an address correction is needed.

12. Lost Packages

Packages confirmed lost by the carrier may be eligible for:

  • Replacement shipment
  • Store credit
  • Refund

Eligibility is determined after carrier investigation and verification.

  • Delivered But Missing: If your tracking link states “Delivered” but you cannot locate your package, please check with neighbors or your local carrier branch first. If the package remains missing after 3 business days, contact us at questions@breaie.com so we can assist with a carrier investigation.

13. Risk of Loss / Transfer of Responsibility

Responsibility for products transfers to the customer upon delivery confirmation by the shipping carrier. BREAIE® is not responsible for packages lost, stolen, or damaged after delivery has been confirmed by the carrier.

 14. Shipping to PO Boxes

We happily deliver to standard PO Boxes across the United States.

  • Carrier Restrictions: All PO Box orders are automatically shipped via USPS (U.S. Postal Service). Private carriers (like UPS or FedEx) cannot deliver to standard USPS postal boxes.
  • Checkout Tip: If your primary shipping address is a PO Box, please ensure you select standard shipping at checkout to avoid any fulfillment delays.

15. Refused or Undeliverable Packages

Orders refused by the customer or returned as undeliverable may be subject to original shipping charges, return shipping fees, and processing fees, which may be deducted from any refund issued.

16. Damaged Package Upon Delivery

If your package arrives visibly damaged:

Items we will need.

  1. Clear Photos: Capture high-resolution photos and videos of all damaged products from multiple angles with the proper lightning if needed. Include packaging materials, the product box and product.
  2. Packaging Evidence: Take photos and videos of the exterior box (showing dents, tears, or compression) and the interior packaging/padding (showing how the items were secured).
  3. Shipping Label: Provide a close-up photo of the shipping label with the tracking number clearly legible.
  4. Save everything:  Do not throw away the damaged item, packaging, or any packaging materials like bubble wrap, peanuts, air bags, etc. Some carriers may want to inspect the original packaging that was shipped to you for the claim.  Depends on the carrier and their policies.
  5. Take clear photographs of:
    • The outside shipping box
    • Shipping label
    • All packaging materials
    • The product(s) inside
  6. Submit your claim within 48 hours of delivery.
  7. Email all photos and videos to Customer Support with your order number.

Failure to provide photographs within the required time frame may result in denial of the claim.

17. Product Arrives Damaged or Broken

If the product itself is damaged, leaking, defective, or broken:

Required Documentation

Customers must submit:

  • Order number
  • Clear photographs and videos of the damaged product(s)
  • Photographs and videos of the exterior and interior packaging
  • A short video showing the damage or defect (if applicable)
  • Please review item #16: Damaged Package Upon Delivery for further instructions
  • Photos of all items recieved
  • Required Videos
  • Product leakage
  • Broken pumps
  • Defective dispensers
  • Operational defects
  • Submit your claim within 48 hours of delivery

If the mezzo pump appears to not pump the serum: Shake the bottle, pump at least 12 times may need more to get a new bottle to pump the serum onto your hand.

Claim Deadline

All other Claims must be submitted within 7 calendar days of delivery.

Once reviewed, BREAIE® may offer:

  • Replacement product
  • Store credit
  • Refund (at our sole discretion)

Products showing signs of misuse, alteration, intentional damage, or normal wear and tear are not eligible.

18. Package Damaged but Product Is Fine

If the shipping box is damaged but the product is undamaged and usable:

  • No replacement or refund will be issued.
  • Cosmetic damage to shipping materials alone does not qualify for compensation.

We recommend taking photographs and reporting severe package damage to us if the shipping was free. If you purchased the shipping with insurance, report the severe package damage to the carrier and let us know about the package damage anyway, but not required.

19. Missing Items From Your Order

If an item is missing from your shipment:

  • Contact Customer Support within 7 calendar days of delivery.
  • Include:
    • Order number
    • Photographs of all items received
    • Photographs of packing materials
    • Photographs of exterior and interior of the shipping box

We will investigate and resolve verified fulfillment errors.

20. Marked Delivered but Package Missing

If tracking shows “Delivered” but you cannot locate your package:

First Steps

Please:

  1. Check around your property.
  2. Check with household members.
  3. Check with neighbors.
  4. Contact the shipping carrier.

Claim Deadline

You must notify BREAIE® within 7 calendar days of the delivery date shown by tracking.

Carrier Investigation

We may require:

  • A written statement from the customer.
  • A carrier claim investigation.
  • Additional information to verify non-receipt.

BREAIE® reserves the right to deny claims where carrier records confirm successful delivery.

21. Fraud Prevention

To protect our customers and business:

False or fraudulent claims may result in denial of future purchases, refunds, or replacements.

Claims may require photographs, videos, carrier documentation, or additional verification.

Repeated claims from the same customer may be subject to additional review.

False or fraudulent claims may result in denial of future purchases, refunds, or replacements.

22. Weather Exposure Disclaimer

Beauty and skincare products may be sensitive to heat, cold, and other environmental conditions. BREAIE® is not responsible for product changes resulting from packages left outdoors after delivery.

23. High-Risk Orders

BREAIE® reserves the right to cancel or delay any order that appears fraudulent or requires additional verification.

24. Chargeback Fraud Warning

Customers agree to contact BREAIE® prior to initiating a chargeback so we may attempt to resolve any issue. Fraudulent chargebacks may be contested using order records, delivery confirmations, carrier documentation, photographs, and customer communications.

25. Force Majeure

BREAIE® shall not be liable for delays or failures resulting from events beyond our reasonable control, including weather events, natural disasters, labor disruptions, carrier interruptions, governmental actions, or other force majeure events.

26. Contact Us

For all shipping and delivery issues, please contact:

BREAIE® Customer Care
Email: questions@breaie.com

Please include your order number in all correspondence.

Scroll to Top