Customer Care
Welcome to BREAIE Customer Care. We’re here to help with orders, shipping, returns, products, and general questions.
Contact Us
Email: questions@breaie.com
Response Time: We typically respond within 1–2 business days.
Order Processing
- Orders are generally processed within 1–3 business days.
- Orders are not processed on weekends or major holidays.
- Once your order ships, tracking information will be sent to your email when available.
Shipping Information
- Shipping times vary based on destination and carrier.
- Delivery estimates are not guaranteed.
- Customers are responsible for providing accurate shipping information.
For full details, please see our Shipping Policy.
Returns & Refunds
- Unopened products may be eligible for return within 30 days of delivery.
- Opened or used beauty products generally cannot be returned for hygiene and safety reasons.
- Damaged or incorrect items should be reported within 7 days of delivery.
For complete information, please see our Refund & Return Policy.
Damaged, Missing, or Incorrect Orders
If your order arrives damaged or you receive the wrong item:
- Contact us within 7 days of delivery.
- Include your order number.
- Include photographs when applicable.
We’ll review the issue and work toward a resolution as quickly as possible.
Product Questions
If you have questions about ingredients, usage, or product recommendations, contact our support team and we’ll be happy to assist.
Account Assistance
If you need help with:
- Account access
- Password resets
- Updating account information
- Order history
Please contact customer support.
Please review the FAQ page for questions that are asked frequently.